Date 10.12.2026
Version 1.2
Our Data Protection Obligation
We are committed to ensuring the protection and lawful processing of your personal data. With this Privacy Policy, we inform you in detail about how we process your data.
Scope of Application
This Privacy Policy applies to all business activities of Grand Drive SNC.
If contradictions arise between this Privacy Policy and other applicable contractual or commercial conditions, the provisions of this Privacy Policy shall prevail.
This Privacy Policy applies both to personal data already available and to future data. By accepting the processing of your personal data, not only will the data we collect in the future be processed in accordance with this Privacy Policy, but also the data we have already recorded.
When we speak of processing your personal data in this Privacy Policy, we mean any operation performed with it. This includes, for example, collection, recording, management, use, transmission, disclosure, or deletion.
We collect personal data to provide you with better services, such as optimizing our services, personalizing customer communication, or simplifying processes during the provision of our services so that you can achieve your goals more efficiently.
Why We Collect and Process Personal Data
We collect and process personal data for various purposes, which can be summarized into the following groups. We may process your personal data particularly for one or more of the following purposes:
Products and Services for Customers
– Provision and sale of our products and services to customers
– Processing of orders and contracts, including sending order confirmations, shipping confirmations, delivery confirmations, delivery, and invoicing
– Organization and performance of customer services
– Organization and execution of market research and opinion surveys
Customer Communication
– Provision, administration, and execution of communication with customers through electronic communication channels
– Business communication via mail and telephone, email, voicemail, text messages (SMS), image messages (MMS), video messages, or instant messaging
– Evaluation of the use of our offers via telephone, fax, email, voicemail, text messages (SMS), image messages (MMS), or instant messaging (e.g., type of use, frequency and duration of use, or exact location of use)
Contests and Event Organization
– Organization and execution of contests or prize draws, including informing and publishing winners through our website, mobile apps, or our offerings on Internet platforms, multimedia portals, or social networks
– Organization and execution of special events such as promotional or sponsored events and other gatherings
Customer Behavior Analysis
– Recording and individualized/personal analysis, or anonymous/categorized analysis, of past and current customer behavior in relation to the use of services on our mobile apps, Internet platforms, multimedia portals, or social networks
– Identification, classification, and individualized/personal analysis, or anonymous/categorized analysis, of customers’ current and potential needs and interests
– Placement and individualized/personal analysis, or anonymous/categorized analysis, of customer behavior and potential
– Statistical analysis of customer behavior based on anonymous customer data
– Comparison of newly collected customer data with data previously collected by us
– Comparison of personal data with publicly available data and data obtained from third parties to improve our database and customer behavior analysis (e.g., integration of data from the Federal Statistical Office, calendars, or geodata)
– Effective use of online and offline data by merging existing records into a unified, target-group-oriented approach to improve marketing measures
Direct Marketing
– Sending personalized communications via mail, telephone, fax, email, voicemail, text messages (SMS), image messages (MMS), video messages, or instant messaging
– Individualized and personalized adaptation of offers on our website, mobile apps, or our channels on Internet platforms, multimedia portals, or social networks
When We Collect Your Personal Data
– We collect personal data when we have contact with you. Such situations are numerous and include, for example:
– You use customer support
– You receive a newsletter or other communication about our services
– You use or communicate with us or third parties via our website, mobile apps, or our offerings on Internet platforms, multimedia portals, or social networks
– You communicate with us by telephone, fax, email, voicemail, text messages (SMS), image messages (MMS), video messages, or instant messaging
– You come into contact with us during special events such as promotional or sponsored events or other occasions
What Personal Data We Collect
We collect the personal data you provide, as well as data recorded automatically or manually during our interactions with you. What data we collect depends on the individual case. Among other things, we may collect the following personal data:
Personal Information:
– First and last name
– Language preferences
– Phone number(s)
– Email address(es)
-Identification number(s) of your technological devices
-Information about newsletters you subscribe to or other advertising
Customer Activity Data:
– Contract data (including contract date, type of contract, subject, counterparty, validity period, contract value, claims made under the contract)
– Session data from visits to our website, mobile apps, or our offerings on Internet platforms, multimedia portals, or social networks (including duration and frequency of visits, language and country preferences, browser and operating system information, IP addresses, search criteria and results, submitted ratings)
– Location data when using mobile devices
– Communications via telephone, fax, email, voicemail, text messages (SMS), image messages (MMS), video messages, or instant messaging
How Long We Retain Your Personal Data
We retain your personal data as long as we deem necessary or appropriate to comply with applicable laws, or as long as necessary to achieve the purposes for which it was collected.
We delete your personal data as soon as it is no longer needed and, in any case, upon expiration of the legally prescribed maximum retention period.
To Whom We Disclose Your Personal Data
We do not disclose your personal data to any other companies or individuals. Employees and collaborators of Grand Drive SNC may access this data solely to analyze and use it for the company’s own activities.
We may only disclose your personal data if we deem it necessary to comply with applicable laws and regulations, in legal proceedings, at the request of courts and competent authorities, or to fulfill other legal obligations in order to protect and defend our rights or property.
Under no circumstances do we sell your personal data to third parties.
How We Protect Your Personal Data
We maintain appropriate technical and organizational measures to ensure the confidentiality and security of your personal data. We protect your personal data from unauthorized or accidental destruction/deletion, accidental loss, technical errors, falsification, theft, misuse, as well as from unauthorized alterations, copying, access, or other processing.
However, you should be aware that the transmission of information via the Internet or other electronic means inevitably involves risks, and therefore we cannot provide any guarantees regarding the security of information transmitted through these channels.
How We Use Cookies and Analytics Tools
On our website, we use what are known as cookies. These are small text files that are stored either permanently or temporarily on your computer or mobile device during your visit. Below, we would like to inform you about how we use cookies.
Why We Use Cookies
We use cookies to ensure the functionality of our website (e.g., shopping cart functionality for services). We also use them to understand your preferences, tailor our online shop to your needs, and make navigation as smooth as possible. Cookies also help us optimize advertising so we can present ads and/or products that may be of particular interest to you. Our goal is to make our website as engaging as possible while continuously improving our performance and your user experience.
How and Which Cookies We Use
– Functional cookies (e.g., temporarily saving your login details, ensuring your data is secure while logged in, maintaining consistent website appearance, supporting live chat functions).
– Performance cookies (e.g., increasing site performance, reducing loading times for pages you visit).
Most cookies we use are automatically deleted from your computer or mobile device at the end of a session. We also use persistent cookies, which remain stored after a session ends. When you revisit our website, your preferred inputs and settings are automatically recognized. These cookies expire after a set time. They make our website easier, more efficient, and safer to use, and display information tailored to your interests.
Using retargeting technology, we can target users who have already shown interest in our services with personalized advertising. Personalized, interest-based advertising is generally more relevant to users than generic advertising. Retargeting ads are based on cookie-based analysis of prior user behavior. For this, we collaborate with partner companies. As a result, cookies from these partners may also be stored on your computer or device when you visit our site. These cookies automatically expire after their set time.
What Data is Stored in Cookies
The cookies we use do not store personal data. Our cookies cannot be linked to a specific person. Once a cookie is activated, it is assigned an identification number.
Most browsers accept cookies automatically by default. However, you can configure your browser to reject cookies or to always ask before saving cookies from a website. You can also delete cookies from your computer or mobile device using your browser’s settings. If you disable our cookies or those of our partner companies, you may not see certain information on our site, and some functions may not be available during your visit.
How We Evaluate Log Files
For technical reasons, every time you access our website, your web browser transmits a series of usage data to us. This data is stored in log files. These include: date and time of website access, IP address of your computer or device, address of the referring website, amount of data transmitted, and your browser’s name and version.
Analyzing log files helps us further improve our website, make it more user-friendly, detect and resolve errors faster, and manage server capacity. For example, log files allow us to identify peak traffic times and allocate the necessary server capacity accordingly.
How We Use Google Analytics for Web Analysis
We use Google Analytics to continuously improve and optimize our website. Google Analytics is a web analytics service by Google that generates detailed statistics about website traffic and its sources, while also measuring conversions and revenue.
Google Analytics uses cookies stored on your computer or device that enable analysis of how users interact with our site. The information generated by the cookies about your use of our site — including your IP address — is anonymized with the appropriate settings and transmitted to Google.
Google uses this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide these reports for analytical purposes. Google may also transfer this information to third parties if required by law or if third parties process the data on Google’s behalf. Google will not associate your IP address with other stored data.
You can prevent cookies from being installed and recorded by adjusting your browser settings. However, please note that in this case some information on our website may not be visible and certain features intended to enhance your visit may not be available.
By using this website, you consent to Google processing your data in the manner and for the purposes described above.
How You Can View Your Personal Data
You have the right to obtain information about your personal data processed by us at any time, request its correction or completion, object to its processing, or demand its deletion.
How You Can Contact Us
If you want information about your personal data, wish to notify us of an update, request deletion, or have questions about the processing of your personal data or this Privacy Policy, you can contact us at:
Grand Drive SNC – Via Renten 2, 6534 San Vittore – Svizzera.
How We Update This Privacy Policy
At our discretion and without prior notice, we may update, modify, supplement, or otherwise revise this Privacy Policy from time to time in order to process your recorded personal data differently. We recommend regularly checking whether our Privacy Policy has been updated.
Imprint
Grand Drive SNC
Via Renten 2
6534 San Vittore, Svizzera
